FAQs

Shipping charges are based on the carrier’s shipping rates and the cost of carefully packing your order. The shipping rates are calculated based on the size and weight of the package, the delivery speed, and the distance. We are based in Westport, CT, which determines the distance between our warehouse to your home.

When will I get my order?

To find out the location of your package, look at the tracking info emailed to you. Just a reminder that this email will be separate from your order confirmation email, so be careful not to miss it!

If you want to change the address or simply learn the whereabouts of your package, you can contact the carrier directly.
Here’s the phone number for USPS: 1 (800) 275-8777
Here’s the phone number for UPS: 1 (800) 742-5877

How can I get my order faster?

Email us at help@conservaculture.com, and we’ll do everything we can to get your package to you on time. Please note that USPS and UPS are currently experiencing extraordinarily high volume due to the Holiday Season, so this may limit our ability to expedite your order. All orders intended for Christmas delivery must be placed by December 10, 2022. 

 

Oops, you entered the wrong address? Changed your mind about the color of the Conserva Pedestal you ordered and want a different color? Realize you need to cancel your order?

Please email help@conservaculture.com with your order number as soon as you can. We process our orders rapidly, so if your order has already shipped, you can proceed with a return.

 

RETURNS, EXCHANGES, & REFUNDS

 

What is your return policy?

In the case of broken items please email us at help@conservaculture.com and we will either send you a replacement or refund your payment method. Please send photos of your damaged item(s) to expedite your refund/replacement.

Once your returned item has been inspected, we will issue a refund to the original form of payment. Your credit card company may take up to 10 additional business days to post the refund to your account. 

Tablescape items - We accept returns on all tableware within 30 days of receipt of your order. These items must be unused, intact, and in their original protective / sealed packaging. We do not accept or exchange partial returns on our gift sets.

Original art, food, and items listed as final sale are non-returnable.
Sophienwald stemware is fulfilled by theperfect.glass. If you would like to start a return, visit their support page to get started.

Shipping and handling charges are non-refundable. Gift recipients may only return their gift for a gift card. 

How can I make a return?

Email help@conservaculture.com with your order number and what item(s) you would like to return. 

 
Can I exchange my item(s)?

Email us at help@conservaculture.com and we’ll do everything we can to get you the item you really wanted the most. Please understand, we carry limited stock on artisanal, often rare items, so it won’t always be possible to exchange items. All food items are final sale and can not be exchanged. Please see the Return Policy above to understand the details on what items qualify for exchanges.

Can I exchange or return my gift?

Email us at help@conservaculture.com and indicate that you are returning a gift. You’ll need the order number from your packing slip and the zip code associated with your shipping address. If you don’t have this information, we’ll ask you a few questions and match them with the original order. And not to worry – we won’t notify the original customer of the return.

Returning a gift is subject to the Return Policy requirements listed above.

 

DISCOUNTS

 All discounts are at the discretion of Conserva. Offers are only available via conservaculture.com, and are subject to product availability. No further discounts will apply. No discounts on previous purchases. Conserva reserves the right to amend, extend, or commute any offer.