OUR RESPONSE TO COVID-19
What safety measures is the Conserva team taking?
We’re taking every precaution to keep our teams safe & healthy as well as careful handling of your package. The majority of our team has been working remotely. In our office, our packing station is regularly disinfected and hand sanitizer is available throughout. We are a small team, and all team members are wearing masks and practicing social distancing.
Will I need to sign for my package?
No. USPS has waived a rule requiring a physical signature for packages valued over $500 to ensure everyone’s safety.
Currently, in-stock orders are shipped within 1 business day. If your order is not shipped immediately, don’t worry! We'll make sure you get your order within the time frame selected at checkout, and we'll cover the tab to upgrade shipping if it's necessary. Delivery time estimates are based on the assumptions that products are in stock at location at the time of order. Though a rare occurrence, expected product shipments from our vendors can become delayed, resulting in a delay in our inventory. We’ll contact you by email if an item in your order is out of stock and you can decide if you would like to cancel, wait for it to become available, or consider a substitute.
Please note that we don't ship on Saturdays, Sundays, or national holidays. Orders placed on weekends and after 4 PM EST on weekdays will not ship until the next business day.
Orders cannot be shipped to P.O. Boxes.
How are the shipping costs calculated?
Shipping charges are based on the carrier’s shipping rates and the cost of carefully packing your order. The shipping rates are calculated based on the size and weight of the package, the delivery speed, and the distance. We are based in Westport, CT, which determines the distance between our warehouse to your home.
When will I get my order?
If you selected our economy flat rate shipping (available for all pantry items) your purchase will leave our warehouse within 1 business day and you’ll receive your order within 3 - 10 business days depending on your distance from Westport, CT.
Where’s my package?
To find out the location of your package, take a look at the tracking info that was emailed to you. Just a reminder that this email will be separate from your order confirmation email, so be careful not to miss it!
If you want to change the address or simply learn the whereabouts of your package, you can contact the carrier directly.
Here’s the phone number for USPS: 1 (800) 275-8777
Here’s the phone number for UPS: 1 (800) 742-5877
How can I get my order faster?
Need your items in less than 3 days? Email email@example.com, and we’ll do everything we can to get your package to you on time. Please note that USPS and UPS are currently experiencing extraordinarily high volume due to COVID-19, so this may limit our ability to expedite your order.
Do you ship internationally?
Not at this time, but we fully intend on expanding our reach internationally soon!
I made a mistake. Can I change or cancel my order?
Oops, you entered the wrong address? Changed your mind about the color of the Conserva Pedestal you ordered and want a different color? Realize you need to cancel your order?
Please email firstname.lastname@example.org with your order number as soon as you can. We process our orders rapidly, so if your order has already shipped, you can proceed with a return.
RETURNS, EXCHANGES, & REFUNDS
What is your return policy?
Pantry / Food items - For the safety of you and all our customers, all food sales are final. We hope you understand that this policy has been made with you in mind. If you received an item that is damaged or unsealed, reach out to email@example.com and we will either send you a replacement or refund your payment method. Please send photos of your damaged item(s) to expedite your refund/replacement.
Tablescape items - We accept returns on all tablewares within 30 days of receipt of your order. These items must be unused, intact, and in their original protective / sealed packaging. We do not accept or exchange partial returns on our gift sets. Email firstname.lastname@example.org to initiate a return, and have your order number handy. Once your returned item has been inspected, we will issue a refund to the original form of payment. Your credit card company may take up to 10 additional business days to post the refund to your account. Shipping and handling charges are non-refundable. Gift recipients may only return their gift for a gift card
Returns meeting the above conditions will be processed by Conserva within approximately 10 business days of receipt at our facilities.
Original art, food and items listed as final sale are non returnable.
Sophienwald stemware is fulfilled by theperfect.glass. If you would like start a return, visit their support page to get started.
How can I make a return?
Please email email@example.com with your order number and what item(s) you would like to return. If you are returning damaged items, please send photos of the damaged items to expedite your return.
Can I exchange my item(s)?
If you would like to exchange an item, please email firstname.lastname@example.org and we’ll do everything we can to get you the item you really wanted the most. Please understand, we carry limited stock on artisanal, often rare items, so it won’t always be possible to exchange items. All food items are final sale and can not be exchanged. Please see the Return Policy above to understand the details on what items qualify for exchanges.
Can I exchange or return my gift?
You can return your gift for a Conserva Gift Card up to 90 days since the order was placed, as long as your items are unused, intact, and in their original protective / sealed packaging. We do not accept or exchange partial returns on our gift sets. Please email email@example.com and indicate that you are returning a gift. You’ll need the order number from your packing slip and zip code associated with your shipping address. If you don’t have this information, we’ll ask you a few questions and match with the original order. And not to worry – we won’t notify the original customer of the return.
Returning a gift is subject to the Return Policy requirements listed above.
We rarely have any sales or discounts, but we are sharing a %15 sale for "A Long Black Friday". This will be a site wide automatic 15% off sale from 12:01am 11/26 to 11:59pm 11/30. No code needed. Some exclusions apply (excluding: original works by Jonathan Kent Adams, Sophienwald glassware, vintage items, books, gift sets, gift cards). Not combinable with any other offers.