FAQs

OUR RESPONSE TO COVID-19

 

What safety measures is the Conserva team taking?

No. USPS has waived a rule requiring a physical signature for packages valued over $500 to ensure everyone’s safety.

 

SHIPPING

Shipping charges are based on the carrier’s shipping rates and the cost of carefully packing your order. The shipping rates are calculated based on the size and weight of the package, the delivery speed, and the distance. We are based in Westport, CT, which determines the distance between our warehouse to your home.



When will I get my order?

To find out the location of your package, take a look at the tracking info that was emailed to you. Just a reminder that this email will be separate from your order confirmation email, so be careful not to miss it!

If you want to change the address or simply learn the whereabouts of your package, you can contact the carrier directly.
Here’s the phone number for USPS: 1 (800) 275-8777
Here’s the phone number for UPS: 1 (800) 742-5877


How can I get my order faster?

help@conservaculture.com, and we’ll do everything we can to get your package to you on time. Please note that USPS and UPS are currently experiencing extraordinarily high volume due to COVID-19, so this may limit our ability to expedite your order.

 


Do you ship internationally?

Oops, you entered the wrong address? Changed your mind about the color of the Conserva Pedestal you ordered and want a different color? Realize you need to cancel your order?

Please email help@conservaculture.com with your order number as soon as you can. We process our orders rapidly, so if your order has already shipped, you can proceed with a return.

 

RETURNS, EXCHANGES, & REFUNDS

 

What is your return policy?

help@conservaculture.com and we will either send you a replacement or refund your payment method. Please send photos of your damaged item(s) to expedite your refund/replacement.

Tablescape items - We accept returns on all tablewares within 30 days of receipt of your order. These items must be unused, intact, and in their original protective / sealed packaging. We do not accept or exchange partial returns on our gift sets. Email help@conservaculture.com to initiate a return, and have your order number handy. Once your returned item has been inspected, we will issue a refund to the original form of payment. Your credit card company may take up to 10 additional business days to post the refund to your account. Shipping and handling charges are non-refundable. Gift recipients may only return their gift for a gift card

Returns meeting the above conditions will be processed by Conserva within approximately 10 business days of receipt at our facilities.

Original art, food and items listed as final sale are non returnable.
Sophienwald stemware is fulfilled by theperfect.glass. If you would like start a return, visit their support page to get started.


How can I make a return?

help@conservaculture.com with your order number and what item(s) you would like to return. If you are returning damaged items, please send photos of the damaged items to expedite your return.

 


Can I exchange my item(s)?

help@conservaculture.com and we’ll do everything we can to get you the item you really wanted the most. Please understand, we carry limited stock on artisanal, often rare items, so it won’t always be possible to exchange items. All food items are final sale and can not be exchanged. Please see the Return Policy above to understand the details on what items qualify for exchanges.


Can I exchange or return my gift?

help@conservaculture.com and indicate that you are returning a gift. You’ll need the order number from your packing slip and zip code associated with your shipping address. If you don’t have this information, we’ll ask you a few questions and match with the original order. And not to worry – we won’t notify the original customer of the return.

Returning a gift is subject to the Return Policy requirements listed above.

 

DISCOUNTS